In addressing underperformance, the leader should primarily do what?

Prepare for the State Board Instructor Exam. Study with flashcards and multiple choice questions with hints and explanations. Get ready to excel!

When someone isn’t meeting expectations, the focus should be on guiding them toward improvement by boosting motivation and providing support. A coaching approach works best: have a respectful conversation to clarify exactly what needs to improve, explore possible reasons for the gap (skill, resources, workload, motivation), and partner on a concrete plan. This includes offering training or mentoring, giving access to needed tools, and setting clear, achievable goals with a realistic timeline. Regular follow-ups to monitor progress, celebrate small wins, and adjust the plan as needed help sustain improvement. This approach builds competence, confidence, and accountability, and it shows the leader’s commitment to the person’s success.

Publicly punishing undermines trust and motivation by creating fear instead of growth. Blaming others moves responsibility away from system and leadership, fostering defensiveness. Ignoring the issue and waiting allows underperformance to persist and signals a lack of support.